HDFC Ergo Car Insurance Claim
The Claim Settlement Ratio (CSR) shows how many claims an insurance company successfully handles out of all the claims it gets in a year. A high CSR means the company is more likely to settle your claims. This is why it’s important to check the CSR before buying car insurance.
HDFC ERGO is one of the best car insurance companies in India. It has a CSR of 88.22%, which means it settles most claims made by its customers. Because of this, HDFC ERGO is trusted and very popular.
Types of HDFC Ergo Claim Settlement Process
HDFC Ergo offers two ways to settle claims:
1Cashless Claim Settlement
HDFC Ergo has over 8,700 cashless garages across India. In a cashless garage, you don’t need to pay upfront for repairs. These garages are linked with HDFC Ergo, and the company pays them directly for fixing your car.
2Reimbursement Claim Settlement
With this type, you can get your car repaired at any garage and pay the repair bill yourself. Later, HDFC Ergo will refund the repair cost to you. To get reimbursed, follow these steps:
- Start your claim as soon as you notice the damage.
- Allow the company to inspect the damage.
- Get your car repaired and keep the invoice.
- Send the invoice to HDFC Ergo for reimbursement.
Documents Needed for HDFC Ergo Claim Process
To settle a claim you need these documents:
- Claim form filled and signed
- Vehicle’s RC (Registration Certificate)
- Driver’s license of the person driving during the accident
1Additional documents required for theft claims:
- RTO paper signed by local RTO office
- NOC (No Objection Certificate) from the finance company if the car has a loan
- Letter of Indemnity & Subrogation from a notary near the local court
These are the basic documents required, but it's a good idea to check with the insurance company in case other documents are needed.
Starting an HDFC Ergo Claim
Starting a claim means telling the insurance company about the damage to your car. This is the first step in the claim process. It's important to do this as soon as you notice the damage to make the process easy and quick.
Here’s how you can start a claim with HDFC Ergo:
- Call: Dial the toll-free number 022 6234 6234
- Email: Send an email to care@hdfcergo.com
- WhatsApp: Text their official WhatsApp number 7070022222
HDFC Ergo Car Insurance Claim Process
You can settle your claim either online or offline. Here's how:
1Online Process
Inform HDFC Ergo: Let them know about the damage as soon as possible. You can visit their website or text on WhatsApp at 8169 500 500.
Damage Survey:
- For minor damages, HDFC might ask you to use your phone for an AI-based survey.
- In other cases, they will send a surveyor to inspect the car.
Approval and Repairs: Once the claim is approved, HDFC will allow the garage to begin repairs on a cashless basis.
Network Garage: Visit a garage partnered with HDFC Ergo for repairs. This ensures a cashless process.
Payment: After repairs, the cost will be paid directly to the garage or reimbursed to you.
2Offline Process
- Inform HDFC Ergo: Call their toll-free number 022 6234 6234 or visit the nearest branch to start the claim process.
- Damage Inspection: A surveyor will visit to assess the damage.
- Approval and Repairs: Once approved, you can proceed to get your car repaired at the garage.
In both methods, make sure to follow the instructions for a smooth claim experience.
FAQs
You can start a claim by calling 022 6234 6234, sending an email to care@hdfcergo.com, or texting on WhatsApp at 8169 500 500.
You need a filled claim form, a copy of your car's RC (Registration Certificate), and the driver’s license of the person driving during the accident. For theft cases, additional documents like RTO papers and a No Objection Certificate (NOC) are required.
Yes, you can file a claim online by visiting the HDFC Ergo website or using their WhatsApp number 8169 500 500.
After the claim is approved, you can take your car to an HDFC Ergo network garage for repairs. The cost will be settled directly with the garage or reimbursed to you.
Inform HDFC Ergo immediately, file a police complaint, and provide additional documents like RTO papers and an NOC (if your car has a loan). Follow the insurer's instructions for a smooth claim process.
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