Two wheelers BIKE
Two wheelersCAR
Two wheelersPCV
Two wheelers GCV
Two wheelersTRAVEL
Two wheelers HEALTH

Legal And Admin Policies

GRIEVANCE REDRESSAL MECHANISM

If a customer wants to make a compliant:

Step I

He/she can:

  • write to
  • Customer Care Department
  • Square Insurance Brokers Private Limited
  • Unit No 506, 5th Floor Trimurty V-Jai City Point, Ahimsa Circle, C-Scheme, Jaipur-302001 Rajasthan
  • Call on Toll Free Number: 18001205430
  • Email at: grievance@squareinsurance.in
  • He/ She can even approach the company’s branch where they have obtained the Policy from. (The letters/emails received by the branch to be sent to Customer Care Dept by an email within 2 days to grievance@squareinsurance.in)
  • alternatively contact the insurer directly

Step II

If the resolution received by the customer does not meet the expectation, or has not received any response within 10 days from the date of raising the compliant, he/she can escalate the compliant to the Principal officer – Rakesh Kumar at rakesh.kumar@squareinsurance.in and the Principal Officer / customer care dept shall also escalate and follow up with the insurer company for providing speedy resolution.

    Step III

    In-case the customer is not satisfied with the resolution provided by the insurer or by the company, at any point of time he/she can approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI.

    • Escalate the complaint online through IGMS by logging into www.igms.irda.gov.in or
    • Call Toll Free Number 155255 (or) 1800 4254 732
    • Square Insurance Brokers Private Limited
    • Send Email to Complaints@irda.gov.in
    • Send Complaint Registration Form available on https://www.policyholder.gov.in/uploads/
      CEDocuments/complaintform.pdf to Insurance Regulatory and Development Authority of India (IRDAI) along with any letter or enclosures, if felt necessary, by post or courier to:
    POS SUPPORT : +91-97833 91777 RENEWAL SUPPORT : +91-97833 09475, +91-97833 41333 INSPECTION SUPPORT : +91-89468 04006 ENDORSEMENTS SUPPORT : +91-97833 91999 WEB/APP SUPPORT : +91-97833 88555 CLAIM SUPPORT : +91-97882 22209