Unit No 506, 5th Floor Trimurty V-Jai City Point, Ahimsa Circle, C-Scheme, Jaipur-302001 Rajasthan
Call on Toll Free Number: 18001205430
Email at: email@example.com
He/ She can even approach the company’s branch where they have obtained the Policy from. (The letters/emails received by the branch to be sent to Customer Care Dept by an email within 2 days to firstname.lastname@example.org)
alternatively contact the insurer directly
If the resolution received by the customer does not meet the expectation, or has not received any response within 10 days from the date of raising the compliant, he/she can escalate the compliant to the Principal officer – Rakesh Kumar at email@example.com and the Principal Officer / customer care dept shall also escalate and follow up with the insurer company for providing speedy resolution.
In-case the customer is not satisfied with the resolution provided by the insurer or by the company, at any point of time he/she can approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI.
Send Complaint Registration Form available on https://www.policyholder.gov.in/uploads/ CEDocuments/complaintform.pdf to Insurance Regulatory and Development Authority of India (IRDAI) along with any letter or enclosures, if felt necessary, by post or courier to: