Hassle-Free Buying Process
24*7 Customer Support
Compare Different Plans Easily
Add-Ons for Customization
Chola MS Car Insurance Claim
A car insurance policy allows you to ask the insurance company for money (a claim) when your car gets damaged, stolen, or causes damage, depending on the type of policy you have.
Cholamandalam makes the claim process simple and smooth. They help you from the moment you start your claim until you receive the final payment. They also have a large network of more than 16,800 authorised garages, where you can get your car repaired without paying money up front. This is called a cashless service, which makes everything easier for customers.
How to Make a Cashless Car Insurance Claim with Cholamandalam?
- 01
Step 1
Call Cholamandalam at 1800-208-5544 or go to their website. Click ‘Claims’, then ‘Motor Claims’, log in, enter your policy details, and click ‘Make a Claim’.
- 02
Step 2
Cholamandalam will send a surveyor to check the car damage. If you have the ‘On-site Minor Repair’ add-on, minor damages can be repaired at the accident spot.
- 03
Step 3
If the car cannot move, request a tow. The insurer provides free towing up to 50 km:Rs 3,000 with ‘Transfer Cost Reimbursement’ add-onRs 1,500 with ‘Transfer of Covered Vehicle’ add-onThe car will be taken to the nearest authorised garage.
- 04
Step 4
The garage will repair your car, and Cholamandalam will pay the garage directly. You can also upload documents online on the ‘Motor Claims’ page.
- 05
Step 5
Pay the required deductible amount (compulsory and voluntary, if chosen) and take your car home.
Motor Insurance Plans By Cholamandalam
Documents Needed for Cholamandalam Car Insurance Claim
Filled and signed claim formCopy of your driving licenseCopy of your car’s RC (Registration Certificate)Copy of your insurance policyFIR (if there is death or injury)Original repair estimate or repair billHospital bills (if you or someone was hospitalized)
How to Make a Reimbursement Claim with Cholamandalam?
Step 1. Call 1800-208-5544 or go online to ‘Claims’ and then ‘Motor Claims’. Log in, enter your policy details, and click Submit. You will get a confirmation email.Step 2. Cholamandalam will send a surveyor to check the car. Minor damages can be repaired on the spot if you have the ‘On-site Minor Repair’ add-on.Step 3. Take the car to the nearest garage. You can arrange towing yourself or ask the insurer. The towing cost can be reimbursed up to Rs 1,500 or Rs 3,000, depending on the add-on.Step 4. Repair your car at a garage and keep all original bills.Step 5. Submit all bills and documents to Cholamandalam online or by post. The insurer will pay you the claim amount after deducting any applicable deductibles. Reimbursement usually takes up to 7 working days after completing the formalities.
Common Reasons Why Claims Are Rejected
The driver was drunk or under the influence of drugs during the accident.The accident happened because the driver did not follow traffic rules or drove carelessly.The company was told about the accident too late.Repairs were started before telling the company about the accident or claim.The driver did not have the needed documents during the accident.The car insurance policy had expired or was not valid.
FAQs
Yes, if you go to a Chola MS authorized garage, you can get your car repaired without paying up front. The insurance company pays the garage directly.
You can still file a claim, but Chola MS will inspect the damage or theft before approving your claim.
After you submit all documents and the inspection is done, the claim settlement usually takes about 7 working days.
Yes.You should not start repairs before telling Chola MS. If you do, your claim might get rejected or delayed.
Yes, Chola MS provides towing service within 50 km of the accident spot, sometimes free or reimbursed depending on your add-ons.