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Kotak Car Insurance Claim
A claim is the right of the policyholder to ask the insurance company for money after an accident. If your car is damaged, you can file a claim to get compensation. Kotak General car insurance allows you to choose between reimbursement (you pay first, then they repay you) or cashless claims (the company pays the garage directly).
The claim process is simple and trouble-free, and the company also provides free towing service.
Types of Kotak Claim Settlement Process
Kotak offers two ways to settle your car insurance claims:
- 01
Cashless Claim Settlement
Kotak has many cashless garages across India. At these garages, you do not need to pay for the repairs yourself. The garage is connected to Kotak, and Kotak pays the repair cost directly to the garage.
- 02
Reimbursement Claim Settlement
With this option, you can repair your car at any garage and pay the bill yourself. Later, Kotak will refund the repair amount to you. To get reimbursed, follow these steps:Start your claim as soon as you notice the damage.Let Kotak inspect the damage.Get your car repaired and keep the repair bill.Send the bill to Kotak to get your money back.
Motor Insurance Plans By Zurich Kotak
Documents Needed to Make a Claim with Kotak Car Insurance
To make a claim with Kotak, you need to submit these documents:A copy of your car’s Registration Certificate (RC)A copy of your Driving LicenceThe filled and signed claim formA copy of the Police FIR (if required)Repair billsRepair cost estimatesYour car insurance policy documents
How to Make a Kotak Cashless Car Insurance Claim?
Follow these simple steps:Inform Kotak General Insurance Call Kotak on their toll-free number 1800-266-4545 or fill out the Claim Intimation Form with your policy details. Inform the company as soon as possible.Vehicle Inspection Kotak will send someone to check your damaged car within 24 hours (on working days). If you report the accident on a Sunday or a public holiday, the inspection will happen on the next working day. Kotak also provides towing service:Free if you have Roadside Assistance cover (within 50 km)Free up to Rs 1,500 if you do not have Roadside AssistanceSubmit Documents Give all the required documents to Kotak. Make sure the information in the claim form matches the documents.Repairs and Cashless Settlement Your car will be repaired at a Kotak network garage. Kotak will pay the repair cost directly to the garage.Pay Deductibles and Take Your Car You only need to pay:The compulsory deductible, andThe voluntary deductible (if you chose one)After that, you can take your car home.
How to Make a Kotak Reimbursement Car Insurance Claim?
If you cannot or do not want to use a network garage, follow these steps:Inform Kotak General Call 1800-266-4545 or fill out the Claim Intimation Form with your policy details immediately after the accident.Surveyor Visit and Towing Kotak will send a surveyor to check the damage at the accident spot. After inspection, take your car to any garage for repairs. You can ask Kotak for towing service; they will reimburse up to Rs 1,500.Repairs and Payment Repair your car at any garage of your choice. Pay the bill yourself and keep all the receipts.Submit Documents Send Kotak all the required documents, the claim form, and the repair bills.Get Reimbursement Kotak will send you the money (after deducting deductibles) within 7 days after they receive all the correct documents.
FAQs
You can call Kotak’s toll-free number 1800-266-4545 or fill out the Claim Intimation Form on their website to report the accident.
Kotak offers two types of claims:Cashless Claim: Kotak pays the garage directly.Reimbursement Claim: You pay for the repairs first, and Kotak gives the money back later.
Kotak usually pays within 7 days after it receives all the correct documents.
Yes. Free towing if you have Roadside Assistance (within 50 km) and free towing up to Rs. 1,500 if you don’t have Roadside Assistance.