About the LIC Customer Portal
Tired of standing in long queues at LIC offices or searching for old policy receipts? Managing your LIC policy does not have to involve a branch visit every time.
The LIC Customer Portal brings several policy-related services to one place. It is an online service from the Life Insurance Corporation of India that lets policyholders manage their policies from home.
With the portal, you can pay premiums, check policy details, view payment history, and download receipts in just a few clicks.
LIC customer portal login is available for:
Individual Policy HolderGroup Annuity MemberGroup Scheme MemberHow to Register on the LIC Customer Portal
Below are the steps to register on the LIC Customer Portal:
- 01Step
Go to the official website of LIC.
- 02Step
Select the Login button.
- 03Step
Choose the customer portal option.
- 04Step
Now, click on "New User Sign Up"
- 05Step
Enter your policy number and date of birth.
- 06Step
Add your mobile number and email ID.
- 07Step
Verify the OTP sent to your contact details.
- 08Step
Upload ID proof if the system asks for it.
- 09Step
Create your User ID and password.
- 10Step
Submit the form to complete registration.
LIC Customer Portal Login Process
Here are the steps for the LIC Customer login for already registered users:
- Step 1
Open the official website of Life Insurance Corporation of India.
- Step 2
Click on the Login drop-down button.
- Step 3
Select the Customer Portal option.
- Step 4
Now, choose your preferred way to log in, including:User ID: Log in through email ID, mobile number, or user ID along with the password.OTP: You should have your mobile number and DOB. Scan QR: Use the LIC Digital Mobile App for this. E-Pramaan: You can use E-Pramaan ID, Aadhaar, PAN, or mobile number along with password. - Step 5
After providing the required info, click on sign in button.
Services Available After LIC Customer Login
Once you log in to the LIC Customer Portal, you can access several policy-related services online. These include:
Renewal Premium/Revival
Pay your renewal premium or revive an eligible policy online.
Advance Premium
Pay your policy premium in advance through the portal.
Loan Interest
Check and pay the interest due on your LIC policy loan.
Repay Loan
Make eligible loan repayments online.
Download Receipt
Download your payment receipts for future reference.
Update Address
Update your registered address through the available online service.
Online Revival
Start the process of reviving an eligible lapsed policy online.
Get Premium Quote
Check the premium amount for available LIC policies.
Buy New Policy
Explore and purchase eligible LIC policies online.
How to Reset
User ID or Password
for LIC Customer Portal Login ?
If you are someone who has forgotten your user ID or password to log in to the LIC Customer Portal, refer to the steps below:
Step 1
Open the LIC Customer Portal.
Step 2
Then select the User ID method.
Step 3
Click “Forgot Password?”.
Step 4
If you know your User ID, then enter it, or just mention your mobile number or email ID.
Step 5
Enter your date of birth and fill in the captcha.
Step 6
Now, submit the request.
Step 7
You will receive an OTP on your number.
Step 8
Enter the OTP and your desired password.
Step 9
Submit to change your password.
How to Pay LIC Premium Online Through the Customer Portal
You can pay your policy premium online using the LIC Customer Portal in just a few easy steps:
Steps to Pay Through the Customer Portal
Step 1:
Log in to your Customer Portal.
Step 2:
After logging in, click Self Policies to see all your policies.
Step 3:
Find the policy with a due premium and select Pay Premium.
Step 4:
Check the amount and due date, then choose a payment mode.
Step 5:
Complete the payment.
Step 6:
Download or save the receipt shown after successful payment.
Other Ways to Pay LIC Premium Online
- Apart from the Customer Portal, LIC also offers a few quick online payment options:
Pay Direct (Without Login)
Go to the LIC website, select Pay Direct, and enter your policy number, date of birth, and email ID to make a payment without logging in.
WhatsApp Payment Option
Send “Hi” to LIC's official WhatsApp number to check policy details and pay using UPI, Net Banking, or cards.
Third-Party Payment Apps
You can also pay through apps like Paytm, PhonePe, or Google Pay by choosing LIC under the insurance section.
Benefits of Using the LIC Customer Portal
The LIC Customer Portal from Life Insurance Corporation of India gives customers easy online access to their policies.
You can pay LIC premiums online from anywhere.
It also provides policy details in one place at all times.
You can check your LIC policy status online.
Digital receipts can be downloaded whenever required.
Long branch visits and paperwork are reduced.
You can easily track complaints and service requests online.
Contact details can be updated easily through the portal.
Access is possible from any device with internet.
Common Problems While Using the LIC Customer Portal and How to Fix Them
There are some problems that you can face while LIC Customer Portal login. Here are the names of the common issues faced by the customers, along with the simple solutions to fix them:
| Sr. No. | Problem | What It Means | Simple Fix |
|---|---|---|---|
| 1 | Login Failed | The username or password is incorrect | Check details again Turn off “Caps Lock”, or Use “Forgot Password” |
| 2 | OTP Not Received | OTP did not arrive on phone or email | Check the spam folder, wait a minute, try again, or Update contact details |
| 3 | Invoice/Premium Not Showing | The payment option is missing for a policy | Refresh the page, Re-check policy number, or Wait for the system update |
| 4 | Receipt Not Downloading/Printing | The receipt file is not opening properly | Download again, Check the printer, Clear the browser cache, and reload |
LIC Customer Portal Support & Contact
Here is the table showing the details of the LIC customer care helpline:
Customer Call Centre
022-6827-6827
WhatsApp Support
8976862090
Email Id
Portal Support Email : portalsupport@licindia.com
Grievance Email : co_complaints@licindia.com
Double Payment / Refund Email : bo_eps1@licindia.com
FAQs
It is an online service where policyholders can manage their LIC policies, pay premiums, download receipts, and track requests.
Yes, you must register once using your policy details to create a User ID and password.
Yes, you can pay renewal premiums using net banking, debit card, credit card, or UPI.
Yes, you can use the OTP login option by entering your mobile number and date of birth.
Yes, digital premium receipts are available after successful transactions.
Yes, the portal uses secure systems and OTP verification for customer access.