Documents Needed to Make a Car Insurance Claim

• Your ICICI Lombard car insurance policy document includes the following important details:Original driving licenceCar’s Registration Certificate (RC)Original repair bills (for reimbursement claims)Filled and signed claim formCopy of FIR (if required)

How to Make a Cashless Car Insurance Claim with National General Insurance?

• Follow these simple steps to file a cashless claim:Step 1. Call the customer care number 1800 200 7710 and tell them about the accident. They will register your claim and give you a claim number.Step 2. The company will send a surveyor to check your car’s damage. You will need to give them the required documents for inspection.Step 3. After checking the car, the surveyor will make a report. The company will then confirm what part of the cost they will cover and tell you about any deductions.Step 4. Take your car to a cashless network garage for repair. You only need to pay the deductible amount, and the insurance company will pay the rest directly to the garage.

How to Make a Reimbursement Claim with National General Insurance?

• If you repair your car at a non-network garage, you can still get your money back by filing a reimbursement claim. Here’s how:Step 1. Call the toll-free number 1800 200 7710 and tell them about the accident. Ask the representative to start your reimbursement claim. You’ll get a claim reference number and details about the documents needed.Step 2. The company will send a surveyor to check your car’s damage. After the inspection, you can take your car to any garage for repairs. Fill out the claim form and give all required documents to the surveyor.Step 3. After the surveyor’s approval, get your car repaired at your chosen garage and pay the repair bill yourself.Step 4. Submit all repair bills and documents to the insurance company. After deducting the applicable depreciation and deductibles, the company will refund the approved amount to you.

Common Reasons Why a Claim May Be Rejected

• Here are some common reasons why your car insurance claim might be rejected:The claim form is not filled out completely.The car accident happened because of careless or rash driving.The car was used for illegal activities during the accident.The driver was drunk or under the influence of drugs.Wrong or incomplete information was given while buying the policy.Details in the claim form and documents do not match.The insurance company was not informed about the accident on time.The driver did not have a valid driving licence or RC at the time of the accident.