Grievance Redress Policy
If a customer wants to make a Complaint
He/she can:
Write To : Customer Care Department Square Insurance Brokers Private Limited 506, 5th floor, Trimurty V-Jai City Point, Ahinsa Circle, C Scheme, Jaipur, Rajasthan 302001
- Call on Toll Free Number: 18001205430
- Email at: Grievances@squareinsurance.in
- He/ She can even approach the company’s branch where they have obtained the Policy from. (The letters/emails received by the branch to be sent to Customer Care Dept by an email within 2 days to Grievances@squareinsurance.in)
- alternatively contact the insurer directly
If the resolution received by the customer does not meet the expectation, or has not received any response within 10 days from the date of raising the compliant, he/she can escalate the compliant to the Principal officer – Rakesh Kumar at rakesh.kumar@squareinsurance.in and the Principal Officer / customer care dept shall also escalate and follow up with the insurer company for providing speedy resolution.
In-case the customer is not satisfied with the resolution provided by the insurer or by the company, at any point of time he/she can approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI.
- Escalate the complaint online through IGMS by logging into www.igms.irdai.gov.in or
- Call Toll Free Number 155255 (or) 1800 4254 732, Square Insurance Brokers Private Limited
- Send Email to Complaints@irdai.gov.in
Send Complaint Registration Form available on https://www.policyholder.gov.in/uploads/CEDocuments/complaintform.pdf to Insurance Regulatory and Development Authority of India (IRDAI) along with any letter or enclosures, if felt necessary, by post or courier to:
- General Manager
- Consumer Affairs Department- Grievance Redressal Cell,
- Insurance Regulatory and Development Authority of India (IRDAI),
- Sy.No.115/1,Financial District, Nanakramguda, Gachibowli, Hyderabad-500032