Two wheelers BIKE
Two wheelersCAR
Two wheelersPCV
Two wheelers GCV
Two wheelersTRAVEL
Two wheelers HEALTH

Legal And Admin Policies

Procedures, processes and timelines for post-sales servicing of insurance policies

Service TAT - Health

In accordance with Schedule I of the Insurance ecommerce guidelines issued by IRDAI on 9th March 2017, Square Insurance Brokers Private Limited (formerly known as Square Insurance Web Aggregator Private Limited), as an ISNP follows the following service TAT’s for online sale of Health Insurance products:

Policyholder servicing turnaround times are as follows:
Service parameters Maximum turnaround time (calendar days) Turnaround time to be calculated from
Written communication of decisions on the proposal / raising additional requirements on the proposal 15 days Date of receipt of the proposal or the date of receipt of any requirement called for, whichever is later
Providing copy of accepted proposal form 5 days Date of acceptance of the proposal
Refund of proposal deposit post cancellation of proposal 10 days Date of case decision/date of receipt of last necessary document /date of receipt of request for cancellation of proposal, whichever is later
Requests for refund towards free look cancellation, surrender and withdrawal; refund of proposal deposit; refund of outstanding proposal deposit, if any 10 days Date of receipt of request/last necessary document, whichever is later
Acknowledgement of Grievance 5 days Date of receipt of Grievance
Resolution of Grievance 30 days Date of receipt of Grievance
Compliance of KYC norms --- KYC is not required upto premium payment of 50K. However for premium above 50K PAN Number is required.
The general insurance policy (including health insurance) servicing details may include the process and timelines for:
Process Timeline
Filling up of proposal form 45 Days
Electronic copy of proposal form and payment acknowledgement 5 Days
One Time Password (OTP) for authentication of details mentioned in proposal form 10 Mins
KYC documentation The Customer relationship team will follow up on completion of proposal form
Medical scheduling The Customer relationship team will follow up on completion of proposal form
Acceptance of proposal form 15 days post completion of documentation & medicals, if any
Refund 15 days from the date of underwriting

Service TAT - Life

In accordance with Schedule I of the Insurance ecommerce guidelines issued by IRDAI on 9th March 2017, Square Insurance Brokers Private Limited (formerly known as square Insurance Web Aggregator Private Limited), as an ISNP follows the following service TAT’s for online sale of Life Insurance products:

Policyholder servicing turnaround times are as follows:
Service parameters Maximum turnaround time (calendar days) Turnaround time to be calculated from
Written communication of decisions on the proposal / raising additional requirements on the proposal 15 days Date of receipt of the proposal or the date of receipt of any requirement called for, whichever is later
Providing copy of accepted proposal form 5 days Date of acceptance of the proposal
Refund of proposal deposit post cancellation of proposal 10 days Date of case decision/date of receipt of last necessary document /date of receipt of request for cancellation of proposal, whichever is later
Requests for refund towards free look cancellation, surrender and withdrawal; refund of proposal deposit; refund of outstanding proposal deposit, if any 10 days Date of receipt of request/last necessary document, whichever is later
Acknowledgement of Grievance 5 days Date of receipt of Grievance
Resolution of Grievance 30 days Date of receipt of Grievance
Compliance of KYC norms 45 days Date of transaction of the Website.
POS SUPPORT : +91-97833 91777 RENEWAL SUPPORT : +91-97833 09475, +91-97833 41333 INSPECTION SUPPORT : +91-89468 04006 ENDORSEMENTS SUPPORT : +91-97833 91999 WEB/APP SUPPORT : +91-97833 88555 CLAIM SUPPORT : +91-97882 22209